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Shipping / Pick Up

Shipping Policy

1. Processing Time:

  • Orders are typically processed within [X] business days (excluding weekends and holidays) after payment confirmation.

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2. Shipping Methods:

  • Solopack offers standard and expedited shipping options. The available methods may vary depending on the destination.

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3. Shipping Costs:

  • Shipping costs are calculated based on the weight of the products, shipping method selected, and the destination. The total shipping cost will be displayed during the checkout process.

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4. Shipment Tracking:

  • Once your order is shipped, a confirmation email will be sent to you with tracking information. You can track your shipment using the provided tracking number through our website or the carrier's online tracking system.

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5. Shipping Destinations:

  • Solopack currently ships to [list of countries/regions]. If your location is not listed, please contact our customer service for assistance.

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6. Customs and Import Duties:

  • Customers are responsible for any customs fees, taxes, or import duties that may apply to their orders. Solopack is not responsible for delays or additional charges due to customs processes.

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7. Delivery Time:

  • Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided during the checkout process. Please note that unforeseen circumstances or customs procedures may cause delays.

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8. Address Accuracy:

  • Customers are responsible for providing accurate and complete shipping addresses. Solopack is not liable for any delays or additional charges arising from incorrect or incomplete address information.

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9. Lost or Damaged Shipments:

  • In the rare event of lost or damaged shipments, please contact our customer service within [X] days of the estimated delivery date. We will work with the carrier to resolve the issue promptly.

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10. Returns Due to Unsuccessful Delivery:

  • If a package is returned to us due to unsuccessful delivery attempts or incorrect address information, additional shipping fees may apply for reshipment. Refunds for the product cost will be processed minus the initial shipping charges.

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11. Contact Information:

  • For any questions or concerns related to shipping, please contact our customer service at info@solopack.pl or +48 791 472 744.

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Solopack reserves the right to update and modify this Shipping Policy at any time without prior notice. It is the responsibility of customers to review the policy periodically.

Thank you for choosing Solopack. We appreciate your business!

Pick Up Service

1. Eligibility:

  • The Pick-Up Service is available for all eligible orders placed on our website or through our customer service. Not all products may be eligible for pick-up, and availability will be indicated during the checkout process.

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2. How to Request Pick-Up:

  • During the checkout process, customers can choose the "Pick-Up" option if available for their location. If this option is selected, the customer will receive an email confirmation with detailed instructions on the pick-up process.

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3. Pick-Up Location:

  • The designated pick-up location will be communicated to customers upon order confirmation. Please ensure that you have the necessary details before arriving at the location.

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4. Pick-Up Time:

  • Pick-Up times are scheduled based on business hours and availability. Customers will be provided with available time slots to choose from during the checkout process. Please adhere to the selected time to ensure a smooth and efficient pick-up process.

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5. Identification and Confirmation:

  • Customers must present a valid government-issued photo ID and the order confirmation email (digital or printed) when picking up their orders. This is to verify the identity of the customer and ensure the correct order is released.

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6. Proxy Pick-Up:

  • If someone other than the customer is picking up the order on their behalf, the designated person must present a copy of the order confirmation email, a signed authorization letter from the customer, and their own valid government-issued photo ID.

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7. Changes to Pick-Up Details:

  • Any changes to the pick-up details, including the designated person for proxy pick-up, must be communicated to our customer service at least [X] hours before the scheduled pick-up time.

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8. Contact Information:

  • For any questions or concerns related to the Pick-Up Service, please contact our customer service at info@solopack.pl or +48 791 472 744.

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Solopack reserves the right to update and modify this Pick-Up Service policy at any time without prior notice. It is the responsibility of customers to review the policy periodically.

Thank you for choosing Solopack. We appreciate your business!

Return & Exchange Policy

1. Eligibility for Returns and Exchanges:

  • Products eligible for return or exchange must be unused, in their original packaging, and in the same condition as received.

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2. Timeframe for Returns and Exchanges:

  • Customers may initiate a return or exchange within [X] days from the date of receiving the order. After this period, returns or exchanges may not be accepted.

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3. Initiating a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service at info@solopack.pl or call +48 791 472 744. Provide your order number, a brief description of the issue, and any relevant photos.

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4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the items.

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5. Inspection of Returned Items:

  • Returned items will be inspected upon arrival. If the items meet the eligibility criteria, a refund or exchange will be processed. If the items do not meet the criteria, we will notify you and discuss the available options.

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6. Refunds:

  • Refunds will be issued to the original payment method within [X] business days after the inspection of returned items. Shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.

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7. Exchanges:

  • If you wish to exchange an item, please specify the desired replacement. Exchanges are subject to product availability. If the requested item is not available, a refund will be processed.

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8. Damaged or Defective Items:

  • In the case of receiving damaged or defective items, please contact us immediately. Provide photos of the damaged or defective items, and we will arrange for a replacement or refund, including return shipping costs.

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9. Contact Information:

  • For any questions or concerns related to returns and exchanges, please contact our customer service at info@solopack.pl or call +48 791 472 744.

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Solopack reserves the right to update and modify this Return & Exchange Policy at any time without prior notice. It is the responsibility of customers to review the policy periodically.

Thank you for choosing Solopack. We appreciate your business!

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